Conditions of Cancellation and Refund
CONSUMER RIGHTS- CONDITIONS OF WITHDRAWAL AND REFUND
GENERAL:
1.Once you place an online order through the web site you are using, you are deemed to have accepted the preliminary information form and distant selling contract. During the return process of promotional items, discounts or privileges provided specifically for the campaign/promotion may be forfeited.
2.Customers are subject to the provisions of Law Numbered 6502 on the Protection of the Consumer and the Regulation on Distant Contracts (Official Gazette: 27.11.2014/29188) and other applicable laws in force regarding the sale and delivery of the purchased product.
3.Shipping costs associated with product shipments are covered by the Supplier if sent with the contracted shipping company.
4.Each product purchased is sent to the address put in by the Customer and delivered to the person and/or establishment specified by the Customer provided that the 30-day legal period is not exceeded. In case the product is not delivered during this period, the Customer may terminate the contract.
5.The product purchased must be delivered in complete and in accordance with the specified qualities in the order, along with the warranty documents -if there are any-, user manuals, and similar documents.
6.In the event that the sale of the product purchased becomes impossible, the Supplier must inform the Customer in writing within 3 days the Supplier becomes aware of the situation. The total amount must be refunded to the Customer within 14 days.
IF THE PURCHASED PRODUCT IS NOT PAID:
7.If the Customer fails to pay the cost of the purchased product or cancels the transactions in the bank the Supplier’s obligation to deliver the product shall be terminated.
PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARD:
8.After the product is delivered, if it is determined that the credit card used for the purchase has been used unfairly by unauthorized persons and the amount of the purchased product is not paid to the Supplier by the relevant bank or financial institution, the Customer must return the product to the Supplier within 3 days at the Supplier’s expense.
IF THE PRODUCT IS NOT DELIVERED ON TIME DUE TO UNFORESEEN REASONS:
9.If an unforeseen force majeure happens and the product cannot be delivered in a long time, the Customer must be made aware of the situation. The Customer holds the right to cancel or alteration of the product with a similar one, or the postponement of the delivery until the obstacle is eliminated. If the Customer cancels the order, if the payment has been made in cash, the fee shall be paid to them in cash within the following 14 days. If the Customer has paid with a credit card and cancels the order, the fee is returned to the bank within 14 days following the cancellation; however, the bank may transfer it to the Customer’s account within 2-3 weeks.
OBLIGATION OF THE CUSTOMER TO CHECK THE PRODUCT:
10.The Customer inspects the contractual goods/service before receiving it; if the product is crushed, broken, torn, etc. the Customer does not accept the damaged and defective goods/services from the shipping company. The accepted goods/services are considered to be undamaged and intact. The Customer must carefully protect the goods/services after delivery. If the right of withdrawal is to be used, the goods/services shall not be used. The invoice must be returned with the product.
THE RIGHT OF WITHDRAWAL:
11.The Customer has the right to use their right of withdrawal from the contract by refusing the goods without any legal or criminal liability and without any justification, provided that the Buyer informs the Supplier through the following contact information within 14 (fourteen) days following the date of delivery of the purchased product to the Customer or the person/establishment at the address indicated.
THE SUPPLIER’S CONTACT INFORMATION FOR THE RIGHT OF WITHDRAWAL:
12.NAME OF THE COMPANY /TITLE: UNIGEN YAPI MALZEMELERİ A.Ş.
ADDRESS: İnönü Mah. Kayışdağı Cad. Kandiş İş Mrkz. No:128 Kat:2 34755 Ataşehir/ İstanbul
EMAIL: [email protected]
PHONE NUMBER: 0216 606 09 09
DURATION OF THE RIGHT OF WITHDRAWAL:
13.If the Customer purchases a service, the 14-day period starts from the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the service is initiated with the approval of the consumer, before the right of withdrawal expires.
14.Expenses arising from the use of the right of withdrawal belong to the Supplier.
15.In order to use the right of withdrawal, a written notification must be issued to the Supplier by registered mail, fax or email within 14 (fourteen) days and the product must not be used within the framework of the provisions of "Products for which the Right of Withdrawal cannot be exercised" set forth in this contract.
THE USE OF THE RIGHT OF WITHDRAWAL:
16.Initially, you must submit your claim for refund or exchange by contacting the Supplier. Contact the Supplier by calling 0216-606 09 09 on the weekdays between 9am and 6pm or sending an email to [email protected].
17.The product delivered to a third party or the Customer must be sent with the invoice. If the invoice is corporate, the invoice of the product to be returned must be sent together with the return invoice issued by the institution when returning it. Order returns whose invoices are issued on behalf of the institutions will not be completed unless the RETURN INVOICE is issued.
18.The return form must be delivered in full and undamaged, together with the box, packaging, and standard accessories of the products to be returned.
CONDITIONS OF RETURN:
19.The Supplier is obliged to refund the total price and return the documents that put the Customer under debt to the Buyer within 10 days from the receipt of the notice of withdrawal, and to receive the goods within 20 days.
20.If there is a decrease in the value of the goods due to the fault of the Customer or if the return becomes impossible, the Customer is obliged to compensate the damages of the Supplier at the rate of her/his fault. However, the Customer is not responsible for the changes and deteriorations that occur due to the proper use of the product within the period of the right of withdrawal.
21.If the campaign limit amount set by the Supplier is decreased due to the use of the right of withdrawal, the discount amount used within the scope of the campaign is canceled.
22.You may send return shipments made under suitable conditions using the Supplier’s contracted Yurt İçi Kargo with payment upon receipt. If there is no authorized Yurt İçi Kargo agency in your area, please contact the Supplier. For shipments made with companies other than Yurt İçi Kargo, the shipping fee must be covered by the Customer; otherwise, cash-on-delivery shipments will not be accepted by the Seller.
23.The information below must be written under the receiver’s information when the product is delivered to Yurt İçi Kargo.
RECIEVER: UNIGEN YAPI MALZEMELERİ A.Ş.
ADDRESS: Eyüp Sultan Mah. İmam Rabbani cad. Dekor Sok. No:1 Zemin Kat Sancaktepe/Samandıra İstanbul
PHONE NUMBER:0216 606 09 09
24.. Claims for refund are investigated within 3 days and the repayment process starts if the conditions stated above are met.
25.In the case that the refund of the product occurs within the conditions stated by the Supplier, the payment is made by the Supplier. If the payment has been made as a forepayment with a credit card, the fee is returned to the bank within 5 business days. Due to reasons related to banks, it may take a few days for the refund to reflect on the Customer’s credit card. If you believe that the refund has not been processed within a reasonable time, please inform the Supplier.
26.If the payment has been made in installments with a credit card, repayments will be reflected in the Customer’s statements in line with the same installment plan.
27.If the payment has been made by the Customer via bank transfer/EFT, the repayment will be made to the same bank account within the following 3 business days of the acceptance of the refund.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:
28.It is not possible to return the products that are prepared in accordance with the Customer’s request or explicitly personal needs, unpacked and installed and not suitable for return, bottom underwear, swimwear and bikini bottoms, make-up materials, disposable products or products with the risk of rapid deterioration or the possibility of expiring, the products that are not suitable for health and hygiene after the product is delivered and opened by the Customer, products that are mixed with other products after delivery and cannot be separated due to its nature, goods related to periodicals such as newspapers and magazines other than those provided under the subscription agreement, services performed instantly in electronic environment or intangible goods delivered immediately to the consumer and audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, if the packaging is opened by the Customer, in accordance with the regulation. In addition, it is not possible to use the right of withdrawal regarding the services started with the consent of the consumer, before the expiry of the right of withdrawal.
29.The packaging of cosmetics and self-care products, underwear, swimwear, bikinis, books, reproducible software and programs, DVD, VCD, CD and cassettes, stationery consumables (toner, cartridge, tape, etc.) and mattress, bed base, bed base head, pillows, quilts, undersheet, duvet cover sets, sleeping pads, blankets, piqué sets and dowry sets must be unopened, untested, intact and unused in order to be returned.
DEFAULT AND LEGAL RESULTS
30.In case the Customer defaults on payment made by credit card, the Customer acknowledges, declares, and undertakes that, within the framework of the credit card agreement with the card-issuing bank, they will pay interest and be liable to the bank. In this case, the relevant bank may pursue legal avenues, demand expenses and attorney fees from the Customer, and in any case of the Customer defaulting on the debt, the Customer agrees to compensate the Supplier for the damages incurred due to the delayed performance of the debt.
PROCESSING OF PERSONAL DATA
31. . The Supplier, in the context of the legal obligation of the Data Controller stipulated in Article 5/2 (ç) of the Law on the Protection of Personal Data Numbered 6698 to fulfill its legal obligations, will process the Customer’s personal data (Name, Surname, ID Number, IBAN Number, Bank Information) to carry out the return product payment transactions.
The Supplier, within the legitimate interests of the Data Controller as specified in Article 5/2 (f) of the Law on the Protection of Personal Data Numbered 6698, will process the Customer’s personal data indicated on the return form.
You may access information about Processing of Personal Data and your rights from the Clarification Texts at www.unigo.com.tr/en
PAYMENT AND DELIVERY
32.You can make the transfer by bank transfer or EFT(Electronic Fund Transfer) to our Garanti Bankası account (TL)
Bank Information: Halkbank, Maltepe Şubesi (792)
Account Number:10260548
IBAN No:TR67 0001 2009 7920 0010 2605 48
32.You can make online prepayment or online installments with all kinds of credit cards or online cards on our site. The amount will be withdrawn from your credit card at the end of your order.